By working closely with its clients and understanding their needs,A Plus Z has improved its service encounter to a level that was not thought possible in mass retailing.Which of the eight critical business processes performed by supply chain managers does this best illustrate?
A)Manufacturing flow management
B)Customer service management
C)Demand management
D)Returns management

Question

Quizplus · Accepted Answer

This best illustrates the customer service management process performed by supply chain managers, as A Plus Z has improved its service encounter by working closely with customers and understanding their needs.

By Working Closely with Its Clients and Understanding Their Needs,A