One of the first lessons every salesperson learns is that objections to a product should not be taken personally as confrontations or insults.

Question

Quizplus · Accepted Answer

This is a common and important lesson in sales training, as objections from customers are often based on factors outside of the salesperson's control or unrelated to the quality of the product. Taking objections personally can lead to defensiveness or hostility, which can harm the sales process and damage the relationship with the customer. Instead, salespeople are trained to view objections as opportunities to address concerns and provide additional information or solutions.

One of the First Lessons Every Salesperson Learns Is That