Kelly's Kitchen strives to improve its customer service and make sure its customers enjoy the food and ambience.It has a team dedicated to keep track of customers' opinion about Kelly's kitchen on popular food review sites and other Web sites.It tries its best to incorporate any changes suggested by its customers on such sites.This scenario illustrates _____.

Question

Kelly's Kitchen strives to improve its customer service and make sure its customers enjoy the food and ambience.It has a team dedicated to keep track of customers' opinion about Kelly's kitchen on popular food review sites and other Web sites.It tries its best to incorporate any changes suggested by its customers on such sites.This scenario illustrates _____.​

Quizplus · Accepted Answer

The scenario clearly depicts that Kelly's Kitchen has a team dedicated to monitoring customer opinions on popular food review sites and incorporating changes suggested by customers. This is an example of social media monitoring.

Kelly's Kitchen Strives to Improve Its Customer Service and Make