The objective of the customer arrival process is to
A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Question

Quizplus · Accepted Answer

The objective of the customer arrival process is to maximize the conversion of customer arrivals to customer orders. This means that the process should be designed to encourage customers to place orders as much as possible. This can be achieved through various means, such as efficient and friendly customer service, attractive pricing, and easy-to-use ordering systems. By maximizing the conversion of customer arrivals to customer orders, the process can help generate more revenue and improve customer satisfaction.

The Objective of the Customer Arrival Process Is to