A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component.
A) hardware
B) data
C) procedure
D) people

Question

Quizplus · Accepted Answer

Data refers to the information stored in the CRM system, such as customer names and phone numbers. Hardware refers to the physical components of the system, such as computers and servers. Procedure refers to the processes and rules for using the system, and people refer to the individuals who use the system, such as employees or customers.

A Customer Relationship Management (CRM) System Contains the Names and Phone