Responding to problematic content on social networking sites is best reserved for when the problematic content ________.
A) is obscene and inappropriate
B) does not affect the site where the content has been posted
C) represents reasonable criticism of the organization's products or services
D) has caused the organization to do something positive as a result

Question

Quizplus · Accepted Answer

Responding to problematic content should be reserved for situations where the response will have a positive impact. If the problematic content has already resulted in the organization doing something positive, then it may be worth responding to the content. Otherwise, it may be best to focus on other areas of the organization's social media presence.

Responding to Problematic Content on Social Networking Sites Is Best