You are responsible for supervising order takers at Acme, Inc. Which of the following would you be LEAST likely to expect these people to perform?
A) executing the preapproach stage of the creative selling process
B) assisting business customers
C) processing customer transactions
D) communicating with customers over the phone
E) executing the close stage of the creative selling process

Question

Quizplus · Accepted Answer

Order takers typically do not engage in the preapproach stage of the creative selling process, as this stage involves researching the customer and their needs before making initial contact. Order takers simply take and process orders that customers already want to make.

You Are Responsible for Supervising Order Takers at Acme, Inc