Question 1

Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________.

Accepted Answer

Ben is a middle manager as he is responsible for managing a production plant and reports to a regional manager, Dan.

Question 2

A ________ is an example of a first-line manager.

Accepted Answer

A shift manager is a first-line manager who supervises and manages the day-to-day operations of a specific shift at a business or organization. Option A is a division manager, which is a mid-level manager responsible for overseeing multiple departments or teams within a company. Option B is a store manager, which is also a first-line manager, but only responsible for the management of a specific retail outlet. Option C is a regional manager, which is a higher-level manager responsible for overseeing multiple locations within a specific geographic region.

Question 3

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.

Accepted Answer

The sentence mentions that a manager's job focuses on "helping others accomplish their work goals," which aligns with choice C. Choices A and B are incorrect because they are not mentioned in the sentence and do not align with common understanding of a manager's role. Choice D is also incorrect because it suggests that managers only supervise groups, which may not always be the case.

Question 4

First-line managers are typically those who ________.

Accepted Answer

First-line managers are also called front-line managers, and they are responsible for managing the workforce that produces the organization's products or provides its services. They are considered the "first line" of management because they are the ones who interact most directly with employees on a day-to-day basis. Option A is incorrect because first-line managers often have different responsibilities from the employees they manage, such as scheduling, training, and performance evaluation. Option C is incorrect because top-level management typically consists of executives such as CEOs, CFOs, and COOs. Option D is incorrect because first-line managers may not necessarily be the first point of contact for new hires.

Question 5

As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization.

Accepted Answer

Managers are the people who direct the activities of others in an organization. Directors are usually the top-level executives who provide oversight and guidance, but they may not directly manage daily activities. Subordinates are the people who report to managers and carry out tasks assigned by them. Line workers are the employees who perform the essential tasks of a business, such as production or sales, but they do not have managerial responsibilities. Therefore, the best choice is B - managers.

Question 6

One method to become more efficient in managing your time is to ________.

Accepted Answer

Classifying each activity or task as A, B, or C can help prioritize and focus on the most important tasks first, leading to more efficient time management. The other options are counterproductive and can lead to stress and burnout.

Question 7

Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.

Accepted Answer

The situation described in the question relates to the overall organization of the merged company, which requires a clear division of labor and job responsibilities for its employees. Therefore, the best choice is C, which refers to the overall organization of a business or entity. A strategic partnership (A) refers to a cooperative agreement between two or more entities, while a coalition (B) refers to a temporary alliance between groups for a specific purpose. An affinity group (D) refers to a group of people who share a common interest or goal.

Question 8

________ have titles such as executive vice president, chief operating officer, and chief executive officer.

Accepted Answer

Top managers are the highest level of management in an organization and hold titles such as executive vice president, chief operating officer, and chief executive officer, among others. They are responsible for setting the overall strategy and direction of the organization and making decisions that affect the entire company.

Question 9

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.

Accepted Answer

The titles indicate a traditional pyramid structure commonly seen in hierarchical organizations where employees report to managers who in turn report to senior managers and executives.

Question 10

Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.

Accepted Answer

Kelly is responsible for supervising and overseeing the assembly of components, which makes her a first-line manager. First-line managers are responsible for managing and supervising the work of nonmanagerial employees who are directly involved in the production or creation of a company's products or services.

Question 11

Technology makes it easier to stay connected but ________.

Accepted Answer

Technology presents constant distractions, making it difficult to stay on task.

Question 12

Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________.

Accepted Answer

Tom is responsible for project managers, who are likely first line managers themselves, and reports to a higher-level vice president. This places him in the middle management tier.

Question 13

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

Accepted Answer

A manager is the individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals. The other choices, such as an assembly line worker, laborer, or salesperson, do not necessarily involve coordinating the work of others to achieve organizational goals.

Question 14

Time should be considered a(n) ________ resource.

Accepted Answer

Time is considered a limited resource because once it is used, it cannot be regained or replenished. It is finite and therefore must be managed carefully to ensure maximum efficiency and productivity.

Question 15

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Accepted Answer

Top managers, such as CEOs or presidents, are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. Middle managers are responsible for implementing these plans within their specific departments or areas of responsibility. Production managers and research managers are typically lower-level managers with more specific responsibilities related to production and research, respectively.

Question 16

In today's workplace, ________.

Accepted Answer

With the advancement of technology and the trend towards flatter organizational structures, many employees are now performing managerial activities and making decisions that were previously reserved for managers. This means that the traditional roles of managers are changing, and many non-management employees are taking on leadership responsibilities. Option A is incorrect, as women still face gender biases in promotions and are less likely than men to be promoted into management positions. Option C is also incorrect, as there is no evidence to suggest that women are inherently better supervisors than men. Option D is incorrect, as the title of manager is still commonly used in most organizations, although the nature of the managerial role may be changing.

Question 17

Supervisor is another name for ________.

Accepted Answer

A supervisor is typically considered a first-line manager, directly overseeing the work of non-managerial employees.

Question 18

Managers with titles such as regional manager, project leader, or division manager are ________.

Accepted Answer

Middle managers are responsible for implementing the strategies and policies developed by top managers and for managing first-line managers. Regional managers, project leaders, and division managers are all examples of middle managers.

Question 19

Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________.

Accepted Answer

Andrew is engaged in planning, which involves setting objectives, determining tasks and resources needed, and developing strategies to achieve those goals.

Question 20

Kenneth is a vice president of operations. His position would be regarded as a ________.

Accepted Answer

Kenneth's position as a vice president places him at a top level of management, responsible for overseeing multiple departments and functions within the organization. Therefore, choice A (top manager) is the best option. Choices B, C, and D are all lower levels of management, with differing levels of responsibility and scope of authority.

Quiz 1: Managers and You in the Workplace