Which one of the following is true of filtering?
A) Filtering aids effective communication by making a message more favorable to a receiver.
B) The more vertical levels in an organization, the more opportunities there are for filtering.
C) Filtering occurs at the individual level; the organization cannot encourage or discourage it.
D) The use of e-mail increases filtering because communication is more direct.

Question

Quizplus · Accepted Answer

Filtering occurs when information is omitted, distorted, or generalized as it passes through various levels in an organization. The more levels in an organization, the more opportunities there are for filtering to occur. Therefore, option B is true.

Option A is incorrect because filtering distorts the message, making it less accurate to the original message. It does not make the message more favorable.

Option C is incorrect because the organization can influence filtering behavior by encouraging open communication, providing training on communication skills, and structuring the organization in a way that reduces hierarchical levels.

Option D is incorrect because the use of e-mail does not necessarily increase filtering. Rather, e-mails can be saved as written proof of communication and are less likely to be filtered compared to verbal communication.

Which One of the Following Is True of Filtering