In an effort to improve communication within the accounting department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department. Which one of the following methods of communication is he encouraging?
A) upward
B) diagonal
C) downward
D) lateral

Question

Quizplus · Accepted Answer

The suggestion box allows employees to communicate their ideas or concerns to the managers, which is an example of upward communication. This type of communication flows from the lower levels of an organization to the higher levels.

In an Effort to Improve Communication Within the Accounting Department