Southwest Airlines' strong internal culture that helps ensure that employees act in ways consistent with the company's strategy is an example of a(n)
A) informal management control.
B) formal management control.
C) compensation policy.
D) formal reporting structure.

Question

Quizplus · Accepted Answer

Southwest Airlines' strong internal culture is an example of an informal management control, which refers to the unwritten rules, norms, and values that guide employee behavior in the workplace. It is not a formal management control, compensation policy, or reporting structure.

Southwest Airlines' Strong Internal Culture That Helps Ensure That Employees