Sanjana is an operations manager at ABC Manufacturing. She is facing a significant conflict in her department. Her first step in resolving conflict is to
A)separate the parties until they cool down.
B)identify each party's conflict resolution style.
C)accommodate each party's demands as well as possible.
D)attempt to determine the source of the conflict.
E)establish a superordinate goal.

Question

Quizplus · Accepted Answer

The best first step in resolving conflict is to determine the source of the conflict. Without understanding the root cause of the conflict, it is difficult to develop a plan to resolve it. Separating the parties or accommodating demands without addressing the root cause will only lead to a temporary solution or escalation of the conflict. Identifying each party's conflict resolution style and establishing a superordinate goal are also important steps, but should come after understanding the source of the conflict.

Sanjana Is an Operations Manager at ABC Manufacturing