In Schultz et al.'s (2007)research,the introduction of a ______ norm successfully helped to increase levels of household electricity usage and was manipulated by means of ______ feedback.

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Schultz et al. (2007) used injunctive norms, which involve perceptions of what behaviors are approved or disapproved by others, and manipulated them through nonverbal feedback, such as smiley or frowny faces on utility bills, to influence household electricity usage.

In Schultz Et Al