Andrew must deny a customer's application for credit. What organizational pattern should he use?
A)An indirect pattern
B)A geographical pattern
C)A direct pattern
D)A pivoting pattern

Question

Andrew must deny a customer's application for credit. What organizational pattern should he use? 
A)An indirect pattern 
B)A geographical pattern 
C)A direct pattern 
D)A pivoting pattern

Quizplus · Accepted Answer

An indirect pattern is the best choice when denying a customer's application for credit as it allows the writer to start with a buffer or an explanation that puts the denied request into context before delivering the negative news. This helps to soften the blow and maintain goodwill with the customer.

Andrew Must Deny a Customer's Application for Credit