Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter. What should you do when responding to these comments?
A)Use a friendly, upbeat, professional tone.
B)Try to place the blame on others, such as your competitors.
C)Never admit mistakes because doing so could make your company look incompetent.
D)You should do all of these when responding.

Question

Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter. What should you do when responding to these comments? 
A)Use a friendly, upbeat, professional tone.
B)Try to place the blame on others, such as your competitors.
C)Never admit mistakes because doing so could make your company look incompetent.
D)You should do all of these when responding.

Quizplus · Accepted Answer

Using a friendly, upbeat, and professional tone is the best choice when responding to customer comments on social media. It shows that your company cares about its customers and takes their feedback seriously. Avoid blaming others and admitting any mistakes your company may have made is also a good practice.

Your Firm's Policy Is to Respond to Some of the Comments