A statement such as Even though we normally don't repair printers that have been mishandled by their owners, we have decided to repair your printer this one time only is an effective way to grant a customer's claim because it shows generosity.

Question

Quizplus · Accepted Answer

The statement does not show generosity because it implies that the customer is normally responsible for mishandling their printer and that the repair is being granted as an exception.

A Statement Such as Even Though We Normally Don't Repair