What is the best advice for writing a letter that turns down a customer's claim?
A)Consider offering resale information to build the customer's confidence in your products or organization.
B)To avoid taking responsibility, be sure to make it clear that the customer is at fault.
C)Use strong emotional, subjective language to show the customer how much you care.
D)All of these choices.

Question

What is the best advice for writing a letter that turns down a customer's claim? 
A)Consider offering resale information to build the customer's confidence in your products or organization.
B)To avoid taking responsibility, be sure to make it clear that the customer is at fault.
C)Use strong emotional, subjective language to show the customer how much you care.
D)All of these choices.

Quizplus · Accepted Answer

While it may be necessary to deny a customer's claim, it is important to maintain their confidence in your organization. Offering resale information can help to do this by showing the customer that you value their business and are interested in providing them with a product or service that meets their needs. This approach can help to build a positive relationship with the customer and increase the likelihood that they will return to do business with you in the future.

B)To avoid taking responsibility, be sure to make it clear that the customer is at fault is not a good option. This will likely alienate the customer and damage your reputation.

C)Using strong emotional, subjective language may also not be the best approach, as it can come across as insincere or manipulative. It is important to communicate honestly and objectively with the customer, while still acknowledging their concerns and maintaining their trust.

D)Therefore, the answer is A only.

What Is the Best Advice for Writing a Letter That