Which is the most effective statement in a letter to a customer denying credit?
A)To learn more about your credit record, log onto http://www.ftc.gov/freereports to obtain your free credit reports.
B)Your credit history report shows that you are a completely unacceptable applicant.
C)Perhaps if you were a more stable and responsible person, we would be able to grant you credit.
D)Please take your business elsewhere.

Question

Which is the most effective statement in a letter to a customer denying credit? 
A)To learn more about your credit record, log onto http://www.ftc.gov/freereports to obtain your free credit reports.
B)Your credit history report shows that you are a completely unacceptable applicant.
C)Perhaps if you were a more stable and responsible person, we would be able to grant you credit.
D)Please take your business elsewhere.

Quizplus · Accepted Answer

Option A offers a helpful suggestion for the customer to obtain their credit reports, allowing them to learn more about their credit history and potentially improve it in the future.

B, C, and D are all overly negative and unprofessional statements that can damage the customer relationship and possibly even result in legal issues for the company.

Which Is the Most Effective Statement in a Letter to a Customer