Kimberly has been contacted eight times in the last week by a pushy telemarketer. She made the mistake of showing some interest in the product being sold and has not had much luck in getting rid of the caller. Which of the following forms of power is being exercised by the telemarketer?
A) expert power
B) referent power
C) reward power
D) coercive power

Question

Quizplus · Accepted Answer

Coercive power is the ability to use threats or punishment to influence someone's behavior. In this case, the telemarketer is being pushy and not allowing the person to hang up, which can be seen as a form of coercion. The other forms of power (expert power, referent power, and reward power) do not seem to be at play in this situation.

Kimberly Has Been Contacted Eight Times in the Last Week