Question 1

What is the purpose of employee assistance programs (EAPs)?
A)to help employees with their diets
B)to help lower employee task demands
C)to get employees back to being productive
D)to help minorities cope with potential discrimination

Accepted Answer

The purpose of employee assistance programs (EAPs) is to help employees overcome personal problems that might affect their job performance. This can include mental health issues, substance abuse, financial problems, and other personal issues. By providing counseling, support, and referrals to appropriate resources, EAPs can help employees get back to being productive and reduce the negative impact of personal problems on the workplace. While some EAPs may offer resources related to diet or discrimination, these are not the main focus or purpose of the program.

Question 2

This type of stress allows a person to perform at their highest levels during times when performance is important.
A)Dysfunctional
B)Behavioral
C)Functional
D)Psychological

Accepted Answer

Functional stress, also known as eustress, can motivate a person to achieve their goals and perform at their highest levels during times of pressure or challenge. This type of stress can have positive effects on productivity and can help individuals develop coping mechanisms to manage more prolonged or severe types of stress.

Question 3

To reduce stress, managers need to make sure that employees ________.
A)have jobs that match their abilities
B)maximize their productivity
C)don't work too many hours
D)don't work too few hours

Accepted Answer

Matching job responsibilities to an employee's abilities helps them feel more confident and competent in their work, reducing stress. Maximizing productivity, working too few or too many hours, while important factors, do not directly address the issue of stress reduction.

Question 4

Which of the following might be a source of stress for an employee who is very happy with her job with respect to the tasks she performs, what is expected from her, and how she is supervised?
A)task demands
B)role overload
C)interpersonal demands
D)organizational leadership

Accepted Answer

Interpersonal demands can be a source of stress even if an employee is happy with her job tasks, expectations, and supervision. These demands involve challenges related to workplace relationships or conflicts with colleagues, which are independent of job satisfaction regarding tasks, expectations, and leadership.

Question 5

Which of the following might reduce a sense of task demand stress for a worker?
A)overcrowded conditions
B)uncomfortably high temperatures in the workplace
C)autonomy in the workplace
D)close monitoring by her supervisor

Accepted Answer

Autonomy in the workplace can reduce a sense of task demand stress for a worker. When employees have control over their work environment and how they complete their tasks, they feel more empowered and less stressed, which can lead to higher job satisfaction and productivity. Overcrowded conditions, uncomfortably high temperatures, and close monitoring can all increase a sense of task demand stress, as they can create a sense of discomfort or pressure to perform.

Question 6

Anika loves being a professional dancer, but she feels stress from the tension-packed, high-pressure, fear-filled demands of helping motivate members of her group.She is likely to be experiencing stress from ________.
A)too much autonomy
B)organizational leadership
C)role overload
D)role ambiguity

Accepted Answer

Anika's stress stems from the demands of motivating her group members, which is related to the pressures and expectations from organizational leadership roles. This indicates that the stress is not due to personal autonomy, role overload, or ambiguity, but rather from the responsibilities and pressures associated with leading and motivating others within an organization or group.

Question 7

Kara is a very relaxed, easygoing person who appears to have all the time in the world.She is never too busy to stop and chat for a moment.Kara has which of the following?
A)Type A personality
B)Type B personality
C)both Type A and Type B personalities
D)neither Type A nor Type B personality

Accepted Answer

Kara exhibits the characteristics of a Type B personality, known for being more relaxed and less competitive or time-oriented than Type A personalities.

Question 8

A baseball player in a slump who feels stress from trying to raise his batting average is experiencing ________ stress.
A)task demand
B)role demand
C)role conflict
D)interpersonal

Accepted Answer

Task demand refers to stress from job tasks or performance goals. In this case, the baseball player is experiencing stress from trying to improve his performance in a specific task, which is hitting the ball.

Question 9

Stress can arise from an opportunity.

Accepted Answer

Stress can arise from an opportunity, especially if the individual feels pressure to perform well or achieve a certain outcome. The anticipation and excitement of an opportunity can also create stress.

Question 10

Which of the following is NOT a role demand that may cause stress for employees?
A)Role Conflict
B)Cultural Roles
C)Role Overload
D)Role Ambiguity

Accepted Answer

Cultural roles are not a type of role demand that may cause stress for employees. Role conflict, role overload, and role ambiguity are all examples of role demands that can lead to stress in the workplace. Cultural roles refer to the shared expectations and behaviors of a particular culture or society, and while they can influence workplace dynamics, they are not considered a specific type of role demand.

Question 11

George constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.George probably has which of the following?
A)Type A personality
B)Type B personality
C)both Type A and Type B personalities
D)neither Type A nor Type B personality

Accepted Answer

George's behavior is consistent with Type A personality traits, which are characterized by competitiveness, urgency, and a strong desire for achievement. Type B personalities, on the other hand, are more relaxed and easy-going.

Question 12

A head football coach who tries to coach every phase of the team-offense, defense, and special teams-rather than delegate authority is likely to suffer from ________.
A)task demand
B)interpersonal demand
C)role conflict
D)role overload

Accepted Answer

A head football coach who tries to coach every phase of the team is likely to suffer from role overload, which occurs when an individual has too many responsibilities and cannot effectively manage them all. By not delegating authority, the coach takes on too much and may not be able to devote adequate time and attention to each area, resulting in decreased performance and potential burnout.

Question 13

Which type of demand is related to working conditions, such as having an office that is too loud or overcrowded?
A)Task Demands
B)Role Demands
C)Interpersonal Demands
D)Organizational Structure Demands

Accepted Answer

Task demands refer to the specific job duties and requirements, which may include physical or environmental factors such as noise levels or workspace conditions. Therefore, the demand related to having an office that is too loud or overcrowded would fall under task demands.

Question 14

A key to dealing with stress is to recognize that all stress ________.
A)leads to dysfunctional work behavior
B)can be eliminated from an employee's life
C)cannot be eliminated from an employee's life
D)originates on the job

Accepted Answer

It is important to recognize that stress cannot be eliminated from an employee's life. However, it can be managed and reduced through techniques such as exercise, relaxation techniques, and time management. Recognizing this can help a person develop strategies to cope with stress rather than trying to eliminate it completely.

Question 15

Job redesigns are good ways to reduce stress that employees feel from ________.
A)work overload or boredom
B)work overload only
C)boredom only
D)boredom overload

Accepted Answer

Job redesigns can help reduce stress caused by both work overload and boredom. By adjusting job tasks, responsibilities, and workloads, employees can feel more engaged and fulfilled in their work, which can lead to lower stress levels.

Question 16

Studies show that ________ personalities show negative effects from stress.
A)Type A
B)Type B
C)neither Type A nor Type B
D)both Type A and Type B

Accepted Answer

The answer of Studies show that ________ personalities show negative...

Question 17

What percentage of employees say that coworkers are a stressful part of their jobs?
A)About 50%
B)About 30%
C)About 15%
D)About 5%

Accepted Answer

According to a survey conducted by the American Institute of Stress, 80% of employees report feeling stress on the job, and 50% of those employees say their coworkers are a significant stressor.

Question 18

Stress from an employee's personal life can best be helped by this.
A)job redesign
B)MBO
C)employee assistance programs
D)performance planning programs

Accepted Answer

Employee assistance programs (EAPs) provide confidential counseling, referral, and support services to employees who are experiencing personal problems that might affect their work performance, health, and well-being. EAPs can help employees cope with stress, relationship problems, financial issues, substance abuse, and other personal challenges that can lead to absenteeism, turnover, accidents, errors, and reduced productivity. By providing employees with access to EAP services, organizations can demonstrate their commitment to employee well-being and create a more supportive work environment.

Question 19

Which of the following countries reports the highest level of employee stress?
A)China
B)India
C)United Kingdom
D)United States

Accepted Answer

The answer of Which of the following countries reports the...

Question 20

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.
A)role overload
B)role demand
C)role conflict
D)role ambiguity

Accepted Answer

Role conflict occurs when an individual is confronted with competing demands or expectations from different roles they hold, which creates tension and stress. In this case, the baseball player is being asked to fulfill a new demand (hitting home runs) that may conflict with their previous role as a light-hitting player, causing stress and potential difficulties in adapting to the new expectations.

Quiz 8: Managing Change and Innovation

What is the purpose of employee assistance programs (EAPs) ?

This type of stress allows a person to perform at their highest levels during times when performance is important.

To reduce stress, managers need to make sure that employees ________.

Which of the following might be a source of stress for an employee who is very happy with her job with respect to the tasks she performs, what is expected from her, and how she is supervised?

Which of the following might reduce a sense of task demand stress for a worker?

Anika loves being a professional dancer, but she feels stress from the tension-packed, high-pressure, fear-filled demands of helping motivate members of her group.She is likely to be experiencing stress from ________.

Kara is a very relaxed, easygoing person who appears to have all the time in the world.She is never too busy to stop and chat for a moment.Kara has which of the following?

A baseball player in a slump who feels stress from trying to raise his batting average is experiencing ________ stress.

Stress can arise from an opportunity.

Which of the following is NOT a role demand that may cause stress for employees?

George constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.George probably has which of the following?

A head football coach who tries to coach every phase of the team-offense, defense, and special teams-rather than delegate authority is likely to suffer from ________.

Which type of demand is related to working conditions, such as having an office that is too loud or overcrowded?

A key to dealing with stress is to recognize that all stress ________.

Job redesigns are good ways to reduce stress that employees feel from ________.

Studies show that ________ personalities show negative effects from stress.

What percentage of employees say that coworkers are a stressful part of their jobs?

Stress from an employee's personal life can best be helped by this.

Which of the following countries reports the highest level of employee stress?

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.