Question 1

Dale and Wanda are experiencing work-family conflict when they ________.

Accepted Answer

Work-family conflict occurs when employees struggle to balance the demands of their job with the demands of their personal life, such as caring for family members or pursuing personal interests. A, C, and D do not accurately describe work-family conflict.

Question 2

Assume that General Motors (GM)merges with Ford Motor Company. During group meetings of the fused companies, two likely factional groups would be ________.

Accepted Answer

When companies like General Motors and Ford Motor Company merge, factional groups are likely to form based on previous affiliations. Thus, former members of GM and Ford would naturally form distinct groups due to their prior loyalties and cultural differences.

Question 3

You can tell tech support specialist Tyler has passive-aggressive tendencies when he ________.

Accepted Answer

Not warning someone about a virus that will destroy their desktop is a clear example of passive-aggressive behavior.

Answer: D 
 Spending a large amount of money on a luxury item like a $900 leather carrying case for tools could be seen as a subtle way of showing off wealth or a lack of concern for practicality, which are both potential signs of passive-aggressiveness. However, this choice is not as clear-cut as option C.

Question 4

A problem noted with drama in the workplace is that it ________.

Accepted Answer

The answer of A problem noted with drama in the...

Question 5

Conflict attributed to diversity within teams ________.

Accepted Answer

Conflict attributed to diversity within teams, when managed well, can benefit the organization by bringing new perspectives and ideas to the table. It may lead to increased creativity and innovation in problem-solving. However, if not managed well, it can create tension and hinder teamwork, making it difficult to resolve. Conflict attributed to diversity within teams is not usually of short duration and may not necessarily enhance teamwork.

Question 6

Conflict occurs whenever ________.

Accepted Answer

Conflict occurs when there are two sets of demands that cannot be met simultaneously. Secretly disliking someone or having a demanding job may not necessarily result in conflict, and dealing with coworkers does not always lead to conflict either.

Question 7

A major problem created by workplace bullies is that they ________.

Accepted Answer

Workplace bullies can create physical and mental stress symptoms for their targets, which can lead to a negative impact on their overall health and well-being. This can also result in decreased productivity and increased absenteeism. The other options do not accurately describe the problem created by workplace bullies.

Question 8

A recommended approach for a man to defend against false accusations of sexual harassment is to ________.

Accepted Answer

The best approach is to establish a reputation of never engaging in sexual harassment. This can be done by always being respectful, avoiding any behavior or language that could be perceived as inappropriate, and treating all colleagues equally and professionally. This can help mitigate the risk of any false accusations being made against the individual. Announcing a monogamous relationship or heading a committee may not be relevant or effective in defending against false accusations in this context. Hiring a lawyer may be necessary in some cases, but it should not be the first line of defense.

Question 9

A study about cross-national differences based on culture found that work interfering with family life was a bigger problem for people ________.

Accepted Answer

The answer of A study about cross-national differences based on...

Question 10

An important reason that incivility leads to conflict is that ________.

Accepted Answer

Uncivil behavior often upsets or offends the other person, which can lead to a dispute or conflict between the two parties involved. Therefore, option D is the correct answer. Option A is incorrect because incivility is not enjoyable for most people, and option B is not always true. Option C is incorrect because incivility is not yet classified as illegal work behavior in all workplaces.

Question 11

A major problem in controlling sexual harassment in the work place is that most workers ________.

Accepted Answer

The question implies that workers do recognize that sexual harassment is a problem in the workplace. The issue is that they may not agree on what specific behaviors or actions qualify as harassment, which makes it difficult to establish clear policies and take appropriate actions to prevent it.

Question 12

Which of the following behaviors is the most likely to be classified as hostile environment harassment?

Accepted Answer

The behavior described in option A, where a worker places a poster of women in bikinis, can contribute to a hostile work environment by creating an atmosphere that is intimidating, offensive, or inappropriate, particularly for women.

Question 13

Cynthia and Chuck argue over who gets to use the new tablet computer. Their conflict is best classified as ________.

Accepted Answer

Cynthia and Chuck are competing over the limited resource of the tablet computer. This is evident in their argument over who gets to use it.

Question 14

Two teammates, Kelly and Bella, basically detest each other which leads to many conflicts on the job. The two women are most likely experiencing a ________.

Accepted Answer

A personality clash refers to a situation where people have different personality types that are in conflict, leading to problems in their working relationship. The conflict between Kelly and Bella is due to their differences in personalities, and this is why they detest each other. Bullying relationship would require one person to systematically bully the other, which may not be the case here. Codependency refers to a relationship where one person is overly reliant on another, and this doesn't apply here. A breakdown in organizational citizenship behavior refers to a situation where employees are not performing their duties beyond what is required of them, and this is not the case with Kelly and Bella.

Question 15

Raul find that he needs to invest 60 hours per week in work to advance in his career so he resents the amount of time he has to spend with his wife and four children. The primary type of conflict Raul is facing is most likely ________.

Accepted Answer

The answer of Raul find that he needs to invest...

Question 16

Incivility in the workplace is so frequent that it rarely contributes to conflict because most workers expect uncivil treatment from coworkers.

Accepted Answer

Incivility in the workplace, even if frequent, can significantly contribute to conflict as it undermines respect and collaboration among coworkers, leading to a toxic work environment.

Question 17

Glen feels his manager does not like him because he consistently trivializes Glen's comments in meetings. This form of conflict is often referred to as ________.

Accepted Answer

Micro-inequity refers to subtle, unconscious biases or actions that devalue or marginalize individuals or groups. In this scenario, Glen's manager trivializing his comments in meetings can be seen as a form of micro-inequity, as it suggests that his contributions are not valued or taken seriously. The other options do not accurately reflect the form of conflict described in the scenario.

Question 18

A major reason so much conflict exists in the workplace is that we cannot all have what we want.

Accepted Answer

Conflict often arises when people's desires, opinions, and goals clash with one another. In the workplace, there are often limited resources, such as time, money, and personnel, meaning that not everyone can have everything they want. It is crucial to learn how to manage these conflicts effectively by compromising, negotiating, and finding common ground.

Question 19

The easiest way to deal with sexual harassment is to ________.

Accepted Answer

Speaking up before the harassment becomes serious is the best way to deal with it. This communicates to the harasser that their behavior is not acceptable and provides an opportunity for the behavior to be corrected before it escalates. Waiting until it becomes severe or filing a formal complaint at the first hint of harassment may not always be necessary or effective, while avoiding social functions or displaying a plaque on your desk are not productive solutions.

Question 20

In quid pro quo sexual harassment, the harassed person is ________.

Accepted Answer

In quid pro quo sexual harassment, the harassed person is given favorable treatment because of granting a sexual favor.

Quiz 10: Managing Conflict