The grievance procedure is an informal process for resolving conflict in which the two parties in conflict work out the problems themselves without going to the company.

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The grievance procedure is a formal process that involves specific steps and may involve third-party intervention, such as a supervisor, mediator, or arbitrator. It is typically used when the two parties in conflict are unable to resolve the issue themselves.

The Grievance Procedure Is an Informal Process for Resolving Conflict