Cognitive dissonance occurs when your attitude is inconsistent with your behaviour.
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Q24: Employees experience less stress from emotional labour
Q25: Experts have concluded that cognitive intelligence and
Q26: According to a major study, most Canadians
Q27: Display rules are norms that require employees
Q28: Emotional dissonance is most common where emotional
Q30: Jobs require more emotional labour when employees
Q31: Emotional labour refers to any physical work
Q32: People with higher neuroticism tend to experience
Q33: The influence of both cognitive reasoning and
Q34: Employees minimize the stress from emotional labour
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