According to a major study, most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.
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Q21: Emotional labour can be difficult for most
Q22: The cognitive model describes attitude formation and
Q23: Conflict between required and true emotions is
Q24: Employees experience less stress from emotional labour
Q25: Experts have concluded that cognitive intelligence and
Q27: Display rules are norms that require employees
Q28: Emotional dissonance is most common where emotional
Q29: Cognitive dissonance occurs when your attitude is
Q30: Jobs require more emotional labour when employees
Q31: Emotional labour refers to any physical work
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