Michelle Phaneuf Is a Customer Service Agent for a National

Michelle Phaneuf is a customer service agent for a national car rental business. She has access to the company's intranet, which provides performance reports, shared work documents, contact information, and detailed information about customers. Which of the following is this access most likely to enable Michelle to do during interactions with customers?

A) analyze primary data
B) use data mining techniques
C) share information with value-network members
D) reward customer loyalty with an upgrade or discount
E) evaluate marketing intelligence