In the narrowest sense, quality can be defined as ________.
A)positive post-purchase dissonance
B)brand equity
C)freedom from defects
D)quality assurance
E)customer-centered thinking

Question

Quizplus · Accepted Answer

Quality in the narrowest sense refers to freedom from defects, meaning that a product or service meets the requirements and standards set by the manufacturer or provider without any flaws or errors. Quality assurance ensures that these standards are met consistently. Positive post-purchase dissonance refers to the feeling of satisfaction or reassurance after a purchase, while brand equity refers to the value and perception that a brand holds in the minds of consumers. Customer-centered thinking, on the other hand, involves focusing on the needs and preferences of customers in all aspects of business decision making.

In the Narrowest Sense, Quality Can Be Defined as ________