A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services, and collects overdue accounts in an assigned area. Previously, each task was performed by a different person and the customer interacted only with someone at head office. This change is an example of:
A)introducing job rotation.
B)increasing job specialization.
C)increasing job enrichment by establishing client relationships.
D)encouraging self-reinforcement.
E)None of the answers apply.

Question

Quizplus · Accepted Answer

The redesigning of jobs in the cable TV company involved combining previously separate tasks and assigning them to one employee. This change allowed the employee to interact directly with customers, connect and disconnect their cable service, install their special services, and collect overdue accounts. By doing so, the company increased job enrichment by establishing client relationships. This change would result in the employee deriving more satisfaction from their work and becoming more engaged in their job.

A Cable TV Company Redesigned Jobs So That One Employee