Which of the following is known to increase employee responsiveness to problems and opportunities as well as improve customer service?
A)Job specialization and scientific management
B)Job rotation
C)Job specialization
D)Empowerment
E)Scientific management

Question

Quizplus · Accepted Answer

Empowerment involves delegating decision-making authority to employees which allows them to take quick action in response to problems and opportunities, leading to improved customer service. Job specialization and scientific management focus on dividing tasks into smaller, specialized units which may not increase responsiveness to problems and opportunities. Job rotation involves shifting employees between different positions, but it may not necessarily lead to increased responsiveness unless the employees are also given decision-making authority in their new positions.

Which of the Following Is Known to Increase Employee Responsiveness