A company that experiences negative word of mouth on blogs or social networking sites should ignore rumours,as answering any complaints will only make them seem more legitimate.

Question

Quizplus · Accepted Answer

Ignoring negative word of mouth on blogs or social networking sites can be harmful for a company's reputation. It is important for the company to address the complaints and provide solutions to show that they value and care about their customers. Ignoring the rumours or complaints can create a perception that the company does not care about its customers and can lead to further negative publicity.

A Company That Experiences Negative Word of Mouth on Blogs