Specialty stores and first-class department stores are most likely to employ a ________ approach.
A)self-service
B)full-service
C)low-service
D)limited-service
E)None of the above.

Question

Quizplus · Accepted Answer

Specialty stores and first-class department stores typically offer high-priced, high-quality merchandise and cater to customers who expect a high level of customer service. Therefore, they are most likely to employ a full-service approach, providing personalized assistance, expert knowledge and advice, and a range of additional services to enhance the customer experience.

Specialty Stores and First-Class Department Stores Are Most Likely to Employ