Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process. So Krystal spoke to-and received support from-the heads of two departments that would benefit from the proposed budgeting process. She also found support from several coworkers in the accounting department, because they believed the new budgeting process would be simpler and fairer. When Krystal's boss realized that several key people supported the new budgeting system, he reluctantly agreed to test it in a pilot project. What influence is Krystal mainly using here?
A)Both silent authority AND coalition formation.
B)Impression management
C)Silent authority
D)Coalition formation
E)Assertiveness

Question

Quizplus · Accepted Answer

Krystal is mainly using coalition formation to influence her boss. She is gathering support from key stakeholders, such as department heads and coworkers, to create a coalition that can sway her boss's decision-making. By showing that multiple people support the new budgeting process, Krystal is able to influence her boss to test it in a pilot project.

Krystal's Boss in the Accounting Department Initially Rejected Her Proposal