Which of the following is true of including an apology in a message?
A)Apologizing is the same as admitting mistake.
B)Apologizing could have significant legal consequences.
C)Apologizing allows the writer to express sympathy without accepting blame.
D)Apologies should always be made when expressing negative news.
E)Apologies should only be used when a long-term business relationship needs to be salvaged.

Question

Quizplus · Accepted Answer

C)The best general advice in the event of a mistake or accident is to immediately and sincerely express sympathy and offer help, if appropriate, without admitting guilt; then seek the advice of your company's lawyers before elaborating. A straightforward, sincere apology can go a long way toward healing wounds and rebuilding relationships.

Which of the Following Is True of Including an Apology