Which of the following would be most effective as the body for a message from a customer service executive of Weaver Designs to the customer,granting the claim?
A)At Weaver Designs, we take pride in making all of our clothes from natural, earth-friendly fabrics and dyes that must not be washed in hot water or put in the dryer. Please ensure that , henceforth, you wash the dress gently in cold water, either in your machine or by hand, and lay flat to air-dry.
B)The problem that you brought to our notice is because you washed the naturally dyed dress in hot water, instead of cold, as the instructions clearly explain. We request you to pay close attention to the washing instructions when you wash this dress.
C)We at Weaver Designs urge you to carefully read and follow the washing instructions-clearly printed on all labels and packaging-to prolong the life of your clothes and to avoid further claims of this kind.
D)At Weaver Designs, we take pride in making all of our clothes from natural, earth-friendly fabrics and dyes. To retain their color and shape, these fabrics need to be washed gently in cold water, either in your machine or by hand, and laid flat to air-dry.
E)This entire issue could have been easily avoided if you had paid attention to the washing instructions printed in no unclear terms on all labels and the packaging.

Question

Quizplus · Accepted Answer

D)Communication about a claim is a delicate matter when the customer is clearly at fault. The body of the message needs special attention because you need to discourage repeated mistakes without insulting the customer. This answer explains the problem without blaming the customer by avoiding the pronoun you and by suggesting ways to avoid future problems.

Which of the Following Would Be Most Effective as the Body