Which of the following is true about sending goodwill messages?
A)A personal tone is inappropriate when sending congratulations even if you are already friendly with the reader.
B)A handwritten note of appreciation is inappropriate in today's electronic media environment.
C)Send congratulations for personal events only if you know the reader well.
D)In a letter of appreciation, do not specifically mention the person or persons you want to praise, as that can demoralize the others.
E)These messages need not have a direct business purpose.

Question

Quizplus · Accepted Answer

E)You can use these messages to enhance your relationships with customers, colleagues,
and other business people by sending friendly, even unexpected, notes with no direct
business purpose.

Which of the Following Is True About Sending Goodwill Messages