Readers receiving routine replies and positive messages are generally not expecting it,so use the indirect approach by placing the main idea in the body of the message.

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Readers receiving routine replies and positive messages will generally be interested in what you have to say, so use the direct approach. Place your main idea (the positive reply or the good news)in the opening. Use the body to explain all the relevant details, and close cordially, perhaps highlighting a benefit to your reader.

Readers Receiving Routine Replies and Positive Messages Are Generally Not