If your routine message is mixed and must convey mildly disappointing information,put the negative portion of your message in a negative context to avoid confusing the reader.
Correct Answer:
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Q59: When granting claims and requests for adjustment
Q60: Which of the following is a guideline
Q61: Goodwill messages should NOT be _.
A)unexpected
B)without a
Q62: Routine requests do not need to be
Q63: While writing messages making a claim or
Q65: When writing condolences,you should _.
A)avoid recounting humorous
Q66: In order to write a successful news
Q67: Which of the following is true about
Q68: Readers receiving routine replies and positive messages
Q69: When requesting an immediate recommendation,do not mention
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