Which of the following is a guideline for granting claims and requests for adjustment when the customer is at fault?
A)Try to discourage future mistakes without insulting the customer.
B)Always apologize, even when the customer is at fault.
C)Start from the assumption that the information the customer provided is incorrect.
D)Clearly point out that the customer is at fault.
E)Discourage the customer from communicating with the company in the future.

Question

Quizplus · Accepted Answer

A)Communication about a claim is a delicate matter when the customer is clearly at fault. To grant a claim when the customer is at fault, try to discourage future mistakes without insulting the customer.

Which of the Following Is a Guideline for Granting Claims