Which of the following is true about sending goodwill messages?
A)If you are already friendly with the reader, a personal tone is appropriate when sending congratulations.
B)A hand-written note of appreciation is inappropriate in today's electronic media environment.
C)Send congratulations for personal events only if you know the reader well.
D)In a letter of appreciation, do not specifically mention the person or persons you want to praise, as that can demoralize the others.
E)Goodwill messages must always serve an immediate business purpose.

Question

Quizplus · Accepted Answer

A)When sending congratulations, you may take note of personal events, even if you don't know the reader well. If you're already friendly with the reader, a more personal tone is appropriate.

Which of the Following Is True About Sending Goodwill Messages