When using the indirect approach to organize negative news message,the opening statement should be ________.
A)an apology
B)an explanation for the news
C)a clear statement of the news
D)a statement unrelated to the point of the message
E)a buffer

Question

Quizplus · Accepted Answer

E)Messages using the indirect approach open with a buffer, a neutral, noncontroversial statement that is closely related to the point of the message but doesn't convey the bad news.

When Using the Indirect Approach to Organize Negative News Message,the