When providing reasons for bad news in a negative news message that uses the indirect approach,you should ________.
A)use "company policy" as the reason whenever possible
B)start with the most positive points and then move on to increasingly negative ones
C)present your reasons in a clearly apologetic tone
D)avoid going into details of the reasons for the bad news
E)avoid couching negative points in positive language

Question

Quizplus · Accepted Answer

B)An effective way to do this is to start with positive or neutral points and move through progressively negative points. Provide enough detail for the audience to understand your reasons but be concise.

When Providing Reasons for Bad News in a Negative News