Which of the following is true about refusing claims and requests for adjustment?
A)You should always accept responsibility for the negative answer.
B)You must resist the temptation to call the other party dishonest or incompetent.
C)You should clearly point out the customer's mistakes.
D)The direct approach is usually the better choice for this purpose.
E)You should always apologize for the bad news.

Question

Quizplus · Accepted Answer

B)If you deal with enough customers over a long-enough period, chances are you'll get a request that is particularly outrageous. You may even be convinced that the person is not telling the truth. However, you must resist the temptation to call the person dishonest or incompetent. If you don't, you could be sued for defamation.

Which of the Following Is True About Refusing Claims and Requests