When refusing claims,you should ________.
A)avoid taking responsibility by accusing the customer
B)maintain a personal and intimate tone to build rapport
C)apologize sincerely for the negative answer
D)not offer alternative solutions as that is unethical
E)emphasize your continued desire for a positive relationship with the customer

Question

Quizplus · Accepted Answer

E)When refusing claims, you should emphasize your continued desire for a good relationship with the customer.

When Refusing Claims,you Should ________