What is the most accommodative response in an image restoration strategy?
A) shift the blame
B) attack the accuser
C) profuse apology
D) denial
E) justification

Question

Quizplus · Accepted Answer

A profuse apology is the most accommodative response in an image restoration strategy as it acknowledges the harm caused and shows empathy towards those affected. It also positions the organization as taking responsibility for its actions and committing to making things right. Shifting the blame, attacking the accuser, denial and justification can all further damage the organization's image and credibility.

What Is the Most Accommodative Response in an Image Restoration