Which of the following statements concerning the operations management decision is relevant to services?
A) There are many objective quality standards.
B) The customer is not involved in most of the process.
C) The work force's technical skills are very important.
D) Labor standards vary depending on customer requirements.
E) Ability to inventory may allow the leveling of the output rates.

Question

Quizplus · Accepted Answer

Labor standards in services often vary depending on customer requirements, as services are typically more customized and involve direct interaction with customers.

Which of the Following Statements Concerning the Operations Management Decision