The shopper who says to himself, "I've waited too long in this line. I don't really need to buy this product today," and leaves the store is an illustration of which element of arrival behavior?
A) random arrival
B) renege
C) random departure
D) balk
E) none of the above

Question

Quizplus · Accepted Answer

The shopper who waits in line for a certain amount of time and then decides to leave without making a purchase is an example of reneging. This is a common behavior in arrival systems where customers may become frustrated with wait times or other aspects of the service and decide to leave before completing their transaction.

The Shopper Who Says to Himself, "I've Waited Too Long