Which of the following is trueregarding opportunities to improve service processes? A) Automation can do little to improve service processes, because services are so personal. B) Layout is of little consequence, since services seldom use an assembly line. C) If a work force is strongly committed, it need not be cross-trained and flexible. D) All of the above are true. E) None of the above is true.

Question

Quizplus · Accepted Answer

None of the statements are true. Automation can improve service processes and there are layout considerations in service operations. Cross-training and flexibility in the workforce can also improve service processes.

Which of the Following Is trueregarding Opportunities to Improve Service