Advances in technology
A) have impacted the manufacturing sector only
B) have had only limited impact on services
C) have failed to change the level of customer interaction with an organization
D) have had dramatic impact on customer interaction with services and with products
E) have dramatically changed health care, but have not changed retailing

Question

Quizplus · Accepted Answer

Advances in technology have had a dramatic impact on customer interactions with services and products through the emergence of e-commerce, online customer service, social media, and other technological advancements. Retailers have also utilized technology to improve their operations and customer experience. Health care has also been transformed by technology in areas such as telemedicine, electronic health records, and medical devices. Therefore, option D is the best choice. The other options are incorrect as they either limit the impact of technology or are completely false.

Advances in Technology