Which concept most closely parallels Philip Crosby's idea of zero defects.
A) Do it right the first time
B) Find lots of reliable suppliers
C) Listen to the customer
D) Involve the entire organization
E) Get top-management support for quality improvement

Question

Quizplus · Accepted Answer

Philip Crosby's idea of zero defects emphasizes on eliminating errors and mistakes by doing things right the first time, hence the concept that most closely parallels this idea is "Do it right the first time."

Which Concept Most Closely Parallels Philip Crosby's Idea of Zero