Zappos
At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company.
-Refer to Zappos. By transferring knowledge to new employees during the four week training program Zappos is demonstrating one of the required elements of a ____________ organization, according to David A. Garvin..

Question

Quizplus · Accepted Answer

David A. Garvin identified five elements of a learning organization: supportive learning environment, concrete learning processes and practices, leadership that reinforces learning, strategic commitment to learning, and a culture that promotes learning. By providing a four week training program for new employees to transfer knowledge, Zappos is demonstrating the element of concrete learning processes and practices, which is a requirement for a learning organization.

Zappos At Zappos, Every New Employee Goes Through a Four Week