Homewood Suites lets every employee from housekeeper to manager resolve a guest's problem without seeking approval. This is a good example of empowerment.

Question

Quizplus · Accepted Answer

Empowerment refers to giving employees the authority and autonomy to make decisions and take actions to solve problems without constantly seeking approval from their superiors. Homewood Suites' policy of allowing every employee to resolve a guest's problem without seeking approval is a good example of empowerment.

Homewood Suites Lets Every Employee from Housekeeper to Manager Resolve